We do try to get your refund to you as soon as possible however some Banks and Building societies processes take longer than others.
Your refund may take up to 28 days from the date that we confirm to you that your request has been actioned.
If there is more than one payment on a booking, funds are returned in the same amounts as received which, depending upon your bank, may appear over different days. If the card used to pay is no longer valid, but the account is still open, the funds will still be paid into that account.