All of our guests are welcome to join us on resort from 1:00 pm and you will be sent an email closer to your break date to choose your arrival time. You can start having fun straight away - don't forget to pack your swimming kit separately so you can enjoy Splash Waterworld.
To ensure that your arrival on to resort is as seamless as possible you can find check in information for all accommodation types here:
| Accommodation | Village | Gate | Check-In |
| Standard Apartments | Oyster Bay | Main Entrance | Resort main drive-through |
| Silver Rooms | Oyster Bay | Main Entrance | Resort main drive-through |
| Silver Apartments | Oyster Bay | Main Entrance | Resort main drive-through |
| New-Style Silver Apartments | Oyster Bay | Main Entrance | Resort main drive-through |
| Deluxe Suites & Lodges | Oyster Bay | Main Entrance | Resort main drive-through |
| Shoreline Hotel | Shoreline Hotel | Main Entrance | Resort main drive-through |
| Ocean Hotel | Ocean Hotel | Main Entrance | Oyster Bay Drive-through |
| Gold Apartments | Atlantic Bay | Day Visitor Entrance | Resort main drive-through |
| Seaside Apartments | Atlantic Bay | Day Visitor Entrance | Resort main drive-through |
| Wave Hotel | Wave Hotel | Wave Hotel Entrance | Wave Hotel Drive-through |
What will I need to bring with me?
Once you've received your confirmation e-mail from us please double check that all the details are correct. You won't need a printed copy of your confirmation to check-in, on arrival simply present your booking reference number along with some photo identification.
What will I receive before I arrive?
Your pre-arrival and what's on guides will sent to you via e-mail before you arrive so keep an eye out for them in your inbox.
Can I check in at an earlier time?
Whilst you can't check in to your accommodation earlier, you can arrive and start having fun from 1:00 pm on your arrival day. You'll have full access to our resort facilities and a guide to what's on during your break will be provided on arrival so you can start planning your break.
What's the latest I can check in?
If you won't be arriving to resort until a little later please don't worry, our team at the main entrance will have your welcome pack and can check you in at any time.
Please Note: For any bookings made or paid for within 21 days of arrival, the lead guest must produce the payment card used for the payment prior along with a form of photo identification to be able to check in on resort.