I’ve you’ve taken out Butlin’s Holiday Protection, to make a claim you'll need to e-mail firstname.lastname@example.org as soon as you're aware that you'll be cancelling your break. Within this e-mail please include written proof, for example a court notification for jury service or a doctor's certificate, of your reason for cancelling. We'll then respond to your e-mail in within 72 hours of receiving the documentation to let you know whether or not we can provide a refund. There will be a £50 charge per accommodation when cancelling.
If you're cancelling for another reason, you'll need to call our Customer Care team to discuss your options.
If you have not taken Butlin's Holiday Protection and you cancel your break, Butlin’s will not issue a refund and you will need to claim back through your holiday insurance provider.
Click here for more information about our Butlin’s Holiday Protection.