Breaks booked whilst on resort (at the Holiday Booking Shop, Discover Butlin's, Guest Services or Hotels) are covered by our Lowest Price Guarantee. This is also available if you have booked your break online or over the phone when we have a Lowest Price Guarantee offer running.
If the same break is offered for sale at a lower price, subject to the terms and conditions below, guests will be eligible for a refund of the price difference. The refund is subject to the break being for the same resort, dates, duration, accommodation and number of guests, and there still being availability to book.
Lowest Price Guarantee only covers the original break booked. Third-party promotions, for example newspaper offers where you collect tokens are excluded.
If you have booked a break on resort, or have a Lowest Price Guarantee on your booking, and have seen your break at a lower price, please e-mail firstname.lastname@example.org. When e-mailing our team, please save a quote or send us a screen shot of the final booking page which shows a summary of the quote including accommodation and any dining plans or add ons.
Please be aware that it can take up to 72 hours to receive a response from the team.