Update: 23rd February, 7.45pm - Resorts reopening on 17th May
Following the government announcement yesterday on the roadmap out of lockdown, we're excited to announce that we plan to reopen our resorts on 17th May.
We have a lot of guests to talk to who are booked between 15th March and 16th May - and to do this in the fairest way, we will do it in date order over three phases.
If you’re booked between 15th March and 28th March, you will receive an email from us tomorrow with a list of your options. We ask you to please wait for this email to arrive - please do not call or email us at this time.
If your break falls between 29th March and 16th May, please do bear with us. We'll be in touch as soon as we've worked through the previous phase of cancellations. Again, we ask you do not contact us at this time as our team work through guests in date order.
The stage is set and we're ready to welcome you all soon!