We are currently experiencing an exceptionally high volume of calls and our current wait times are up to 45 minutes, however, these may be longer during peak times between 1pm and 6pm.
Just a quick question?
See our frequently asked questions or click the help icon below to search for an answer.
Need to call us?
Here are our contact numbers for each team:
Customer Care team for existing bookings: 0330 100 6649 - Open 9am to 7pm daily.
Sales team to make a new booking: 0330 100 6648 - Open 9am to 7pm daily.
Payments: the easiest way to make a payment is online at butlins.com/pay or through My Account. Alternatively, you can also make a payment through our automated service or discuss payments with our team on 0330 100 6657. Open 9am to 7pm daily.
Groups of 20 or more: 0330 102 5297 – Open 9am to 5pm from Monday to Saturday (Skegness open Sunday 9am - 5pm)
Adapted accommodation: 0330 100 9334 – Open 9am to 5pm from Monday to Saturday. (Skegness open Sunday 9am - 5pm)
Family Fund: 0330 102 5290
Calls to 03 numbers are charged at standard UK rates and may vary from mobiles. These calls are included in any inclusive packages.