We are currently experiencing an exceptionally high volume of calls and our current wait times are up to 25 minutes
Just a quick question?
See our frequently asked questions or click the help icon below to search for an answer.
Need to call us?
Here are our contact numbers for each team:
Sales team to make a new booking: 0330 100 6648 - Open 9am to 7pm daily.
Customer Care team for existing bookings: 0330 100 6649 - Open 9am to 7pm daily.
Payments: the easiest way to make a payment is online at butlins.com/pay or through My Account. Alternatively, you can also make a payment through our automated service or discuss payments with our team on 0330 100 6657. Open 9am to 7pm daily.
Groups of 20 or more: 0330 100 9334 – Open 9am to 5pm from Monday to Saturday (Skegness open Sunday 9am - 5pm)
Adapted accommodation: 0330 100 9334 – Open 9am to 5pm from Monday to Saturday. (Skegness open Sunday 9am - 5pm)
Family Fund: 0330 102 5290 - Open 9am to 7pm daily.
Live Chat: Our live chat service is currently unavailable pre arrival. However if you are located at one of our resorts on a family break and need some help, live chat is available whilst on your break and will connect you with our guests services team. This team are unable to provide information pre or post arrival.
Calls to 03 numbers are charged at standard UK rates and may vary from mobiles. These calls are included in any inclusive packages.