All of our guests are welcome to join us on resort from 1:00 pm and you will be sent an email closer to your break date to choose your arrival time. You can start having fun straight away - don't forget to pack your swimming kit separately so you can enjoy Splash Waterworld.
To ensure that your arrival on to resort is as seamless as possible you can find check in information for all accommodation types here:
| Accommodation | Village | Gate | Check-In |
| Standard Rooms | Surfers Point | West Entrance | West Entrance Drive-through |
| Standard Apartments | Atlantic Bay | East Entrance | East Entrance Drive-through |
| Silver Room | Pacific Wharf | West Entrance | West Entrance Drive-through |
| Silver Rooms | Ocean Point | West Entrance | West Entrance Drive-through |
| Silver Apartments | Oyster Bay | East Entrance | East Entrance Drive-through |
| Silver Bungalows | Holnicote Village | East Entrance | East Entrance Drive-through |
| Gold Apartments | Plantation Quay | West Entrance | West Entrance Drive-through |
| Deluxe Suites | Holnicote Village | East Entrance | East Entrance Drive-through |
| Deluxe Suites | Surfers Point | West Entrance | West Entrance Drive-through |
| Seaside Apartments & Lodges | Seaside Village | West Entrance | West Entrance Drive-through |
| Bayside Apartments | Bayside | East Entrance | East Entrance Drive-through |
| West Lake Chalets | West Lakes | West Entrance | West Entrance Drive-through |
What will I need to bring with me?
Once you've received your confirmation e-mail from us please double check that all the details are correct. You won't need a printed copy of your confirmation to check-in, on arrival simply present your booking reference number along with some photo identification.
What will I receive before I arrive?
Your pre-arrival and what's on guides will sent to you via e-mail before you arrive so keep an eye out for them in your inbox.
Can I check in at an earlier time?
Whilst you can't check in to your accommodation earlier, you can arrive and start having fun from 1:00 pm on your arrival day. You'll have full access to our resort facilities and a guide to what's on during your break will be provided on arrival so you can start planning your break.
What's the latest I can check in?
If you won't be arriving to resort until a little later please don't worry, our team at the main entrance will have your welcome pack and can check you in at any time.
Please Note: For any bookings made or paid for within 21 days of arrival, the lead guest must produce the payment card used for the payment prior along with a form of photo identification to be able to check in on resort.