Our live chat service is currently unavailable pre arrival. However if you are located at one of our resorts on a family break and need some help, live chat is available whilst on your break and will connect you with our guests services team. This team are unable to provide information pre or post arrival.
To make an amendment to your booking, please get in touch with us via phone on 0330 100 6649, or log in to My Account to view your booking, request a confirmation. Plus, make a payment, add and remove dining and add guest details.
If something's come up and you need to change the date of your break, we're happy to move your holiday to any other date within the same calendar year, subject to availability. If the cost of your break is higher you will need to pay the difference and our friendly team will help you find the best option.
Please note that there is a £20.00 admin fee to move the date or change the resort.