Each key card is inserted into the door via an arrow, the lock will go green and you will be able to enter. If your key card flashes red in the lock or doesn't work please contact us on the number in your Welcome Pack, and we'll come to you with a replacement key card, to get you into your accommodation and enjoying your break as quickly as possible.
Please note that in Skegness some of the key cards are contactless so just need to be touched against the lock pad, again this should then flash green and if you have any trouble with this, the team are available on the above number to come out and give you any help you need.
If you're on resort, click here to see if live chat is available.