If you have purchased the Butlin's Holiday Protection, then please call 0330 100 6649 to make a claim. If you have not purchased the Butlin's Holiday Protection then the below still applies to you
The Coronavirus guarantee terms apply to guests from 26/12/21 (If you’ve purchased before this time your Terms & Conditions remain as they were when you booked)
Our coronavirus guarantee allows you to transfer your break to another available date, no later than 12 months from the date of your cancelled holiday. If the cost of the holiday is more expensive you will need to pay the difference. If it is cheaper, we will refund you the difference. Or you can choose to take a Butlin’s holiday credit voucher which may be used up until 31st December 2022 towards the cost of any future break on sale.
The Coronavirus guarantee may be activated if, pursuant to Government guidance, you or any of your party are required to self-isolate within the period of 28 days up to your break start date for any of the following reasons:
You have tested positive (lateral flow or PCR) for Covid-19; or through published Government guidance you are advised to isolate during this time period. Please note that evidence of such positive result or notification may be required.
Our Coronavirus guarantee allows you to cancel you break and request a refund or transfer your break within the period of 28 days and 3 days prior to arrival if the Government imposes travel restrictions or lockdown rules either where you live or at the Butlin’s resort where you have booked your holiday is located. The guarantee will be reactivated if the Governments advice changes significantly 3 days prior to arrival. As and when the Governments guidance changes then our Coronavirus guarantee will change to reflect this.