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Coronavirus Information

Information about coronavirus and what it means for your Family or Live Music Weekend break

Coronavirus - what it means for your break

  • Live Music Weekends Update
  • Family Breaks Update
  • Butlin's Promise and Coronavirus Guarantee
  • I have an upcoming break - should I continue making payments?
  • I am in isolation due to being high risk and do not want to travel, my break does not come into the guarantee what can I do?
  • Part of my group wants to cancel and part wants to date change, can I do this?
See all 11 articles

Coronavirus - Re-opening our resorts

  • Where can I park?
  • Will your team be wearing face masks?
  • Following the latest restrictions on a 10pm curfew, what does this mean for entertainment I’ve booked?
  • How do I book shows and swimming?
  • We’re coming with another family, can we book seats next to each other?
  • Will I be able to sit anywhere around resort and eat a takeaway or my own food?
See all 43 articles

Coronavirus - refund requests

  • How long will my refund take?
  • I have booked through the Sun, if the date I want to change to is not a Sun date will I have to pay more?
  • I have booked through the Sun how do I get my £38 refunded and when?
  • Where can I spend my £50 voucher?
  • What if my bank account is closed that I paid the holiday with?
  • Can I get a refund on a specific card?
See all 8 articles
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