My Booking

Before my break

• Do I have to book my arrival time?
• What is it I need to bring with me?
• Do you allow E-Scooter's to be used on resort?
• When can I check in to Bognor Regis and what will I need to bring?
• What time can I arrive on resort?
• When can I check in at Minehead and what will I need to bring?

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Amend your booking

• Can I amend my booking?
• Who can amend and discuss my break?
• Can I upgrade my booking?
• Can I change the date or resort I'm visiting?
• Can I add/remove guests on my booking?
• Do I need a confirmation and when will I receive it?

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Enhancing your stay

• What are you money saving passes for 2023?
• Do you have a VIP Pass?
• Is Wi-Fi included?
• Can I add a cot to my break?
• How can I guarantee ground floor accommodation?

Providing guest details

• How can I provide guest details for my booking?
• How can I update my postal and/or e-mail address?
• Can you help with my Butlin's account?

Payments

• I’m on Autopay and I’ve missed two payments?
• I’m on Autopay but my card is about to expire?
• What's Autopay?
• When do I have to pay the balance of our holiday?
• I need to make a payment, what are my options?

Price Promise

• I have a Lowest Price Guarantee, how can I match today's lower cost?