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My Booking

How to make amendments to your booking, upgrades, and more

Before my break

  • What time can I check in, and when do I have to check out at the end of my break?
  • What are your call wait times?
  • What is it I need to bring with me?
  • Do you allow E-Scooter's to be used on resort?
  • When can I check in to Bognor Regis and what will I need to bring?
  • What time can I arrive on resort?
See all 16 articles

Amend your booking

  • Can I amend my booking?
  • Who can amend and discuss my break?
  • Can I upgrade my booking?
  • Can I change the date or resort I'm visiting?
  • Can I add/remove guests on my booking?
  • Do I need a confirmation and when will I receive it?
See all 8 articles

Enhancing your stay

  • Do you have a VIP Pass?
  • What are you money saving passes for 2023?
  • Is Wi-Fi included?
  • Can I add a cot to my break?
  • How can I guarantee ground floor accommodation?

Providing guest details

  • How can I provide guest details for my booking?
  • How can I update my postal and/or e-mail address?
  • Can you help with my Butlin's account?

Payments

  • I’m on Autopay and I’ve missed two payments?
  • I’m on Autopay but my card is about to expire?
  • What's Autopay?
  • When do I have to pay the balance of our holiday?
  • I need to make a payment, what are my options?

Price Promise

  • I have a Lowest Price Guarantee, how can I match today's lower cost?
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