General FAQs

How to book

• I have a Butlin's Holiday Credit, how do I use this?
• Where can I find a Brochure?
• Can I book adapted or accessible accommodation?
• How can I book for a group of more than 20 people?
• What break durations do you offer?
• What's a saved quote?

Offers & Additional Discounts

• How can I use an offer or discount code?
• Do you offer discounts to certain professions?
• How do I become a Premier guest?
• Do you accept Tesco Clubcard vouchers?

Day Visits

• Do you accept day visitors?
• Are passes available to come to Butlin's just for an evening?

Contact Us

• How do I contact you - Family Breaks?
• Do you have live chat?
• How can I see your job vacancies?

After My Break

• Who do I contact if I've left something on resort?
• How do I make a complaint whilst still on my break?
• Who can I contact to make a complaint about my holiday once I've returned home?

Whilst On Resort