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General FAQs

Answers to your frequently asked questions

How to book

  • I have a Butlin's Holiday Credit, how do I use this?
  • Where can I find a Brochure?
  • Can I book adapted or accessible accommodation?
  • How can I book for a group of more than 20 people?
  • What break durations do you offer?
  • What's a saved quote?
See all 8 articles

Offers & Additional Discounts

  • How can I use an offer or discount code?
  • Do you offer discounts to certain professions?
  • How do I become a Premier guest?
  • Do you accept Tesco Clubcard vouchers?

Day Visits

  • Do you accept day visitors?
  • Are passes available to come to Butlin's just for an evening?

Contact Us

  • How do I contact you - Family Breaks?
  • Do you have live chat?
  • How can I see your job vacancies?

After My Break

  • Who do I contact if I've left something on resort?
  • How do I make a complaint whilst still on my break?
  • Who can I contact to make a complaint about my holiday once I've returned home?

Whilst On Resort

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