Skip to main content
Information about what coronavirus means for your Family or our Big Weekender's
Coronavirus - what it means for your break
Family Breaks Update
Coronavirus - Now we have reopened
How do I book shows and swimming?
I usually store my luggage before check-in, is this allowed?
Will I be able to get a takeaway?
Will the Redcoats be on resort?
Coronavirus - refund requests
How long will my refund take?
Can I get a refund on a specific card?
What if my bank account is closed that I paid the holiday with?
Where can I spend my on resort spending voucher if I have been issued with one?
I requested a refund - how long until it comes through?
Coronavirus - Butlin's Big Weekenders
What identification do I need to show at check in? I don’t have a Passport or Drivers License?