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  2. General FAQs
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  4. Minehead Guest Services

Minehead Guest Services

If you are currently on your break; you can chat to our Guest Services team on Mondays and Fridays 09:00 - 21:00, Tuesday to Thursday 09:00-17:00 and Saturday and Sunday 09:00 - 17:00 by calling 0330 102 5289 or using live chat, just look for the Red Speech Bubble. Note: If you haven't yet arrived on resort; our Guest Services team will be unable to help, instead please head to butlins.com/help-contact Please note that Live Chat is not available on Butlin's Big Weekenders.

  • Leaving resort
  • Arrival & check-in
  • Handy tips during your break
  • What to do before you arrive
  • How will Dine Around work during my break at Minehead?
  • How do I order food and drink in the Minehead venues?
  • We’re coming to Minehead with another family, can we book seats next to each other?
  • Which restaurants are open in Minehead if I want to buy food?
  • Where do I get my premier club vouchers at Minehead?
  • I'm visiting Minehead, what will I find on the Butlin's App?
  • What do I do if I’ve lost something on Minehead resort?
  • I'm at your Minehead resort and would like to make a complaint; how can I do this?
  • How do I use the facilities within my Minehead accommodation?
  • How do I connect to Minehead wifi?
  • What’s on during my Minehead stay?
  • Something in my Minehead accommodation isn’t working, who do I contact to fix it?
  • What do I do if my Minehead key card doesn’t work?
  • Where can I use my on resort spending vouchers at Minehead?
  • If someone in my family is feeling unwell during our Minehead break, who should we contact?
  • How do I use my Minehead key card?
  • How can I contact the Minehead Hire Shop?
  • What do I do if I lose my keys or lock them in my Minehead room?
  • Do I have to wear a wristband at Minehead?
  • What time must I leave my room on check out at Minehead?
  • What time does the Minehead Supermarket open & close?
  • I require a mobility scooter how do I hire one at Minehead?
  • Where is the closest hospital to the Minehead resort?
  • What time can I stay on resort at Minehead after checking out?
  • Can I use contactless payment at Minehead Butlin’s?
  • Where can I buy a takeaway at Minehead?
  • Where can I book activities at your Minehead resort?
  • Can we meet the characters at the end of the show at your Minehead resort?
  • What time do the venues open & close at Minehead?
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