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  2. Butlin's Big Weekenders
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  4. Minehead Guest Services

Minehead Guest Services

If you are currently on your break; you can chat to our Guest Services team on Friday 13:00 - 21:00, Saturday 09:00 - 17:00, Sunday 09:00 - 14:00 and Monday 9:00 - 13:00 by calling 0330 102 5289 Note: If you haven't yet arrived on resort; our Guest Services team will be unable to help, instead please head to butlins.com/help-contact. Please note that Live Chat is not available on Butlin's Big Weekenders.

  • What if I need medical assistance during my weekend?
  • Where is the closest hospital to the Minehead resort?
  • Will Housekeeping clean my accommodation during my stay?
  • How do I use my Minehead key card?
  • How do I order food and drink in the Minehead venues?
  • What’s on during my Minehead stay?
  • Which restaurants are open if I want to buy food at your Minehead resort?
  • What do I do if I’ve lost something on Minehead resort?
  • Where do I get my Premier Club vouchers at Minehead?
  • What do I do if I lose my keys or lock them in my Minehead room?
  • who do I contact if something in my Minehead accommodation is broken?
  • What do I do if my Minehead key card doesn’t work?
  • Who should we contact If someone in my family is feeling unwell during our Minehead Weekender?
  • How do I contact the Minehead Hire Shop?
  • What time must I leave my room on check out at Minehead?
  • What do i do if something has gone wrong at the Minehead resort and I need to make a complaint?
  • Where can I buy a takeaway at Minehead?
  • What time do the venues open & close at Minehead?
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